Accessibility and Service Standards

Everyone is welcome at Park Place Mall.

Park Place Mall is committed to excellence in serving all customers and offers an environment that is wheelchair accessible and walker friendly. We recognize that while our programs provide a useful service to many of our visitors, they may not meet the needs of all of our visitors as many may have specific requirements. Whenever it is safe to do so, any visitor who requires a piece of equipment, or service animal, to accommodate a disability may bring their equipment or animal to Park Place Mall with them.

We are continuously making strides to improve. If you have concerns or questions about our accessibility, or the equipment available from our Guest Services, we encourage you to contact our Guest Services desk at (403) 320-0008 or [email protected]


To request a copy of Primaris' written policies, practices and procedures regarding the provision of its services to persons with disabilities contact the Senior Vice President, Human Resources at;

e-mail: [email protected]
Phone: (416) 642-7800
Mail: 26 Wellington St E, Suite 400, Toronto, Ontario, M5E 1S2. Attn: Senior Vice President, Human Resources

Feedback

Contact Information

Mailing Address:
26 Wellington St E, Suite 400
Toronto, ON
M5E 1S2

General Inquiries

Telephone: (416) 642-7800
Email: [email protected]

Feedback on services to people with disabilities: Persons who wish to provide feedback on the way Primaris provides services to people with disabilities may do so in the following ways: 

  • In person at the Administration Office within any of our properties.
  • In person at our Reception desk at 26 Wellington St E, Suite 400, Toronto, Ontario. 
  • By telephone at (416) 642-7800. Ask for the Senior Vice President, Human Resources. 
  • In writing to: Senior Vice President, Human Resources, Primaris, 26 Wellington St E, Suite 400, Toronto, Ontario, M5E 1S2 
  • By fax: (416) 640-7698 to the attention of the Senior Vice President, Human Resources 
  • Electronically by sending an email to: [email protected]

All feedback will be directed to the Senior Vice President, Human Resources, and the Executive Vice President. Those who provide feedback may expect to receive a response, provided that the feedback has not been given anonymously and that contact information has been provided.